Meet your new support desk colleague: Brim.
Brim triages customer email and drafts replies and account actions — a person on your team reviews and approves every one before it goes out.
Built for the messy parts of support.
Every inbound email gets triaged, drafted, and handed back to a person before anything ships.
AI-drafted replies
The agent reads every inbound email, checks the customer's account, and drafts a reply. Nothing is sent without a staff member approving it first — every draft is queued for review, edit, or a one-click approve.
Shopify & subscriptions
Pause, cancel, or change a subscription directly from the thread, proposed by the agent and executed only after approval.
Knowledge-base grounded
Answers are grounded in your own reference material, so replies stay consistent with how your team actually handles things.
Usage & cost reporting
See agent runs, token usage, and success rates over time, broken down by model and by tool.
Three steps, always with a human in the loop.
- 1
Connect your mailbox
Link a Gmail or IMAP inbox in a couple of minutes.
- 2
The agent triages and drafts
Every new message is investigated and a proposed action is drafted.
- 3
You approve and send
Review the draft, edit if needed, and approve — nothing goes out on its own.
Let the drafts write themselves.
Your team stays the final word on every reply and every account change.